Billing
Utilities are billed on the 1st day of the month and are due on the 15th of the month.
Payments not received by 5:00 p.m. on the 15th are subject to a 10% late fee.
Payments not received by 5:00 p.m. on the 25th are subject to disconnection.
There is a $20.00 fee to reconnect service.
Payment not received by the 1st day of the following month will result in the account being terminated and a new application for service and deposit will be required before service can be restored.
It is the City's mission to provide clean and safe drinking water to all residents and businesses. Water is used for in-home uses, outdoor watering, businesses, and fire suppression.
Please view the City's most current Water Quality Report here: Water Quality Report
Wastewater (Sewer)
It is the City's responsibility to take wastewater from homes and businesses, convey it to the City of Springfield, MO a treatment plant and treat it.
Trash Service
Trash Service is mandatory. Trash Service is billed monthly and included on your utility billing.
Service is provided by Republic Services. Republic Service's Automated Collection System makes trash and recycling collection more efficient, safe, and sanitary than bag and bin collection systems. Strafford residents are provided a 95-gallon recycle cart (recycling is optional) to roll your waste out to the curb on your regular trash and recycle collection day (recycle is serviced every other week). Trash is collected on Wednesday. New carts are delivered on Thursdays, Recycle schedule will be every other week.
Your monthly Trash service charges are as follows:
- Cart Service $16.35 per month
- Senior Cart Service $15.40 per month (65 and over)
- Recycle Bin at no additional charge. Recycling Information. Click here
- Trash Pickup Days and Recycling calendar. Click here.
APPLICATION FOR WATER/SEWER/TRASH. Click here.
Meter Reading
We have scheduled your meter to be read approximately the same day every month. It may be necessary to vary from this date due to holidays or unexpected circumstances. Safe access to the meter helps us provide you with accurate billings.
Utility Rates
Customers are charged for using water, please see the rate sheet amounts, (water) click here, and wastewater rates, please see the sheet amounts (sewer) click here.
Yearly Sewer Averaging
Customers are averaged yearly during the months of January, February, and March of each year, the sewer is based on these months water consumption, these months typically have the least water consumed in comparison to the Spring and Summer months. - The calculation is as follows: Take the first three months water consumption divide it by three, apply sewer rate. This new charge will be what the customer will pay monthly for the year. If there is a sewer rate increase during that year the charge will increase.
Your first year of sewer will be on a rolling average of your monthly water reads, until the next January, February, March averaging occurs.
Water/Sewer/Trash Deposit:
Deposits are held in the customer's account and applied to any balance owing when the customer moves. If customer moves within the city the deposit will be transferred to the new account and balance owing of prior account also.
- Renters: $165.00 (Water $75.00, Sewer $75.00, Trash $15.00)
- Homeowners: $115.00 (Water $50.00, Sewer $50.00, Trash $15.00)
FOR AFTER HOURS AND WEEKEND UTILITY EMERGENCIES CALL 911.